Terms and Conditions


Registration and Payment for our Trips, Courses and Workshops:

To hold your place in a program, we require a 25% or $100 deposit (whichever is more) upon reservation. Final payment for programs is typically due 50 days in advance of the start date. We accept Visa, MasterCard, debit, paypal by secure online form, telephone, email transfer or a cheque by mail. We prefer e-transfers, saving us the credit card merchant fees.

To participate, we require a signed liability form you’ve read and understood. If we are serving you meals, a diet/medical form is required. Please be sure to tell us of any dietary constraints so the kitchen and your guide may accommodate.

We recognize that it can be frustrating for customers to book courses and trips that are cancelled at late notice.  To avoid this situation we will commit to the following: trip and course dates will be advertised months in advance to allow plenty of time for potential customers to register; we will only advertise courses and trips that we fully intend to run and will avoid offering an excessive number of dates for the same program; we will aim for a minimum of three customers to guarantee that a program will run.

Our Cancellation Policy:

We operate over a short season and must assign guides and resources to trips well in advance of a program start. Our cancellation policy applies even in the event of a sudden medical or family emergency, transport challenge, etc.

We reserve the right to cancel a program in the event of insufficient registrations. Then a full refund will be given. We will alter an active program for safety reasons, including weather, sea state, individual and group dynamics. In that case a refund is not issued.

In the case a participant chooses to be evacuated or a guide calls for participant evacuation due to illness, individual or group safety; the evacuee will be responsible for evacuation costs.

For expensive programs, we recommend you purchase travel insurance. An insurance policy must usually be purchased shortly after booking.

Travel and Medical Insurance:

Travel insurance is recommended. It doesn’t happen often, however, we recommend that you have adequate insurance to cover any injury or damage or evacuation that you may cause or suffer.  You will be responsible to fully bear the costs incurred including evacuation.

Accommodations:

$100 is required to confirm your booking.
A full refund, less $50 per room per night, for cancellation up to 3pm, two days (48 hrs) before check-in
No refund for later cancellations.

Day Trips & Rental:

Full payment is required to confirm your booking.
A full refund, less $50 per day for cancellation up to 3pm, two days before start day.
No refund for later cancellations.

Shuttles:

Full payment is required to confirm your booking.
A full refund, less $50, for cancellation up to 3pm, five days before shuttle day.
No refund for later cancellations.

Multi-day Group Paddling Trips & Instruction:

A 25% deposit will confirm your booking and full payment is due 50 days before the start.
We extend a 10% discount on trip/instruction bookings paid in full by March 1st.

If you cancel more than 50 days from the start choose:

  1. Refund less $250 pp OR
  2. Transfer 100% of your deposit to another program the same or following year.

Cancel 30 – 50 days before the start choose:

  1. Refund 50% of program fee OR
  2. Transfer 75% of payment to another trip/instruction the same or following year

Cancel less than 30 day from the start choose:

  1. No refund OR
  2. Transfer 50%, less $250 pp to another trip/instruction the same or following year.

Lodge Based Workshops:

A 50% deposit will confirm your booking and full payment is due 50 days before the start.
Full refund less $250 for cancellations up to 50 days before the start day
Full refund less $500 for cancellations up to 20 days before the start day
No refund for cancellations less than 20 days from the start day

Meals

50% refund for meals cancelled anytime up to 12 noon the day before you arrive.
No refund will be given for later cancellations

Beach Campsites

Full payment is required to confirm your booking.
A full refund, less $25 per site per night, for cancellation up to 3pm, two days (48 hrs) before check-in.
No refund for later cancellations.

Blah blah blah. Policy policy policy. Thanks for reading this far.

We would be happy to answer any questions you may have.
Please email us at [email protected] or phone 1-800-203-9092.