Registration and Payment for our Trips, Courses and Workshops
In order to hold your place in a program with Naturally Superior Adventures, we require a 20% or $100 deposit (whichever is more) upon reservation. Final payment for programs is due 30 days in advance of the start date. We accept Visa and MasterCard by secure online form, telephone, email transfer or a cheque by mail. Discounts may apply if you are supplying your own fully outfitted sea kayak for some paddling programs–please ask. Upon reservation, we’ll refer you to the appropriate online registration forms (see above) and provide you with an information package, including a recommended list of clothing and accessories. A liability waiver must be signed before we begin the program–this will be done when you arrive. Transportation to our Lake Superior Paddling Centre (or pre-arranged trip location) is your responsibility.
Our Cancellation Policy
We recognize that it can be frustrating for customers to book courses and trips that are cancelled at late notice. To avoid this situation we will commit to the following: trip and course dates will be advertised months in advance to allow plenty of time for potential customers to register; we will only advertise courses and trips that we fully intend to run and will avoid offering an excessive number of dates for the same program; we will aim for a minimum of three customers to guarantee that a program will run; six weeks prior to the program date we will contact customers to confirm bookings or discuss options if sufficient numbers have not been reached.
We ask that potential customers check their other commitments before reserving a program; we require a 20% deposit to hold your reservation with the balance due 30 days out.
Our programs tend to have small group sizes so any cancellation is significant. If you are unable to participate in the program you registered for, please do not make us responsible for your schedule conflicts. We offer a reasonable cancellation policy, as follows.
For cancellations made more than 60 days before the program start date, we offer a full refund less a $45 administration fee. Cancellations made 30 to 60 days before the program start date will receive a full refund less the deposit. Cancellations made with 14 to 30 days notice will receive a 50% refund. And cancellations made with less than 14 days notice will not receive a refund. If you are able to find a suitable replacement, Naturally Superior Adventures will refund all but a $45 administration fee.
In the event that Naturally Superior Adventures has to cancel a program, we will refund 100% of monies paid to that date.
UPDATE DURING COVID 19
25% deposit is required to confirm your booking & full payment is due 30 days in advance of the start.
A 100% refund for cancellations before 5 pm 10 days in advance of the start.
Cancel later and we refund all your payment less $200pp.
Travel and Medical Insurance
Travel insurance is recommended. We reserve the right to cancel trips with too few participants.
It doesn’t happen often, however, we recommend that you have adequate insurance to cover any injury or damage or evacuation that you may cause or suffer. You will be responsible to fully bear the costs incurred including evacuation.