Terms and Conditions


Registration and Payment for our Trips, Courses and Workshops:

To hold your place in a program, we require a 25% or $100 deposit (whichever is more) upon reservation. Final payment for programs is typically due 30 days in advance of the start date. We accept Visa, MasterCard, debit, paypal by secure online form, telephone, email transfer or a cheque by mail. We prefer e-transfers saving us the credit card merchant fees.

To participate, we require a signed liability form you’ve read and understood. If we are serving you meals, a diet/medical form is required. Please be sure to tell us of any dietary constraints so the kitchen and your guide may accommodate.

We recognize that it can be frustrating for customers to book courses and trips that are cancelled at late notice.  To avoid this situation we will commit to the following: trip and course dates will be advertised months in advance to allow plenty of time for potential customers to register; we will only advertise courses and trips that we fully intend to run and will avoid offering an excessive number of dates for the same program; we will aim for a minimum of three customers to guarantee that a program will run.

Our Cancellation Policy:

Approximately 6 weeks in advance of a trip/program we will try to make a go-no go decision. In the case we cancel you will receive a full refund. We do reserve the right to cancel trips at any time.

Travel and Medical Insurance:

Travel insurance is recommended. It doesn’t happen often, however, we recommend that you have adequate insurance to cover any injury or damage or evacuation that you may cause or suffer.  You will be responsible to fully bear the costs incurred including evacuation.

Accommodations:

Unlike larger chain hotels, we are a small and intimate operation. The possibility of transmission of Covid19 may be greater and the consequences to our staff, guests and our business are potentially more significant.

Any cancellations made by phone or email before 12 noon the day before arrival day will be fully refunded less $50. No refund will be given for later cancellations.

If you are staying with us and experience Covid symptoms or test positive, we can no longer host you. You will be charged for one night’s accommodation (as we must leave the room empty a night and undertake enhanced disinfection cleaning).

We reserve the right to administer a rapid test on your arrival and in the case of a positive result, cancel your reservation subject to the refund policy above.

Day Trips & Instruction:

If you have Covid or are experiencing any of the symptoms, we can’t host you here. A full refund less $50 will be given for cancellations made by 12 noon the day before arrival. No refund will be given for later cancellations.

We reserve the right to administer a rapid test on your arrival and in the case of a positive result, cancel your reservation without refund.

Shuttles:

If you have Covid or are experiencing any of the symptoms, we can’t do your shuttle.

A full refund less $50 will be given for cancellations made by 12 noon the day before arrival. No refund will be given for later cancellations.

Multiday Group Paddling Trips:

You can cancel before 12 noon, 5 days in advance of your trip and receive a full refund less $100 per person. No refund will be given for later cancellations but 80% of your payment will be applied to a future trip you take with us.

If you have Covid or are experiencing any of the symptoms, we can’t host you on a multiday trip. Please test yourself in advance of a trip. We reserve the right to administer a rapid test on your arrival and in the case of a positive result, cancel your participation and 80% of your payment will be applied to a future trip you take with us.

We would be happy to answer any questions you may have.
Please email us at [email protected] or phone 1-800-203-9092.